How Rosterfy ensured the participation and retention of volunteers for the Dallas Sports Commission.
The Dallas Sports Commission stands at the forefront of attracting and organizing major sporting events, conferences, and competitions in the dynamic city of Dallas. With a rich history of hosting prestigious events such as the NFL Draft, NCAA Final Four, and WrestleMania, the Dallas Sports Commission has firmly established Dallas as a premier sports destination in the United States.
Ensuring the active participation and retention of volunteers is not just a logistical concern for the Dallas Sports Commission; it's a fundamental aspect of their operational strategy.
“Retaining volunteers is essential to our events. Recruiting volunteers for our major
events is important. Still, without retention, it would be an uphill battle to staff the
quantity and quality volunteers we need to provide a Dallas-level of hospitality and
service.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“We run a full-service volunteer management program for our clients, and that starts
with Rosterfy.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“All volunteer communications are distributed through Rosterfy.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“We used to have a separate communication tool for our volunteer program. Now
that we’ve begun utilizing Rosterfy’s communication functionality, all our
volunteer communications are seamless.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“As with any platform, Rosterfy has a learning curve. We’ve found it to be a
very powerful tool now we understand the amount of resources available to
learn the full scope and functionality.” -Stacey Segal, Director of Operations, Dallas Sports Commission
Rosterfy's suite of features has transformed the volunteer management process for the Dallas Sports Commission. The platform enables seamless communication with volunteers, facilitates role sign-ups, and automates post-event surveys and recognition programs.
"One of the things that sets Rosterfy apart is its ability to customize automated
messages, down to catering messaging for each volunteer role. It's like getting
personalized instructions tailored just for you." -Stacey Segal, Director of Operations, Dallas Sports Commission
“We use Rosterfy to send certificates, post-event surveys, and help track data for
our Volunteer Reward Program. The certificates and post-event surveys are
even automated within Rosterfy’s platform.” -Stacey Segal, Director of Operations, Dallas Sports Commission
Overall, Rosterfy's comprehensive suite of features empowers the Dallas Sports Commission to effectively manage their volunteer workforce and orchestrate successful sporting events. From streamlined communication and role sign-ups to volunteer recognition and attendance tracking, Rosterfy provides the tools and capabilities necessary for the Dallas Sports Commission to achieve their mission of promoting community engagement and solidifying Dallas as a premier sports destination.
“Rosterfy has allowed our volunteer management processes to be streamlined and
simplified.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“Another big change is our ability to check volunteers in, rather than relying on
spreadsheets. Whether it’s an iPad or a phone, letting volunteers check themselves
in is a game-changer.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“Recruiting and retaining volunteers is easy through Rosterfy.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“Our reach is so much greater with Rosterfy. Whether it’s a local or worldwide search,
it’s hassle-free to recruit volunteers.” -Stacey Segal, Director of Operations, Dallas Sports Commission
“I love the functionality of streamlining background checks through Rosterfy’s
integration with Sterling Volunteers. It proved to be immensely helpful during the
recruitment phase of the 2023 NCAA Women’s Final Four volunteer program.” -Stacey Segal, Director of Operations, Dallas Sports Commission
With upcoming prestigious events such as the 2026 FIFA World Cup, the 2030 men’s Final Four, and the 2031 women’s Final Four, the Dallas Sports Commission is constantly expanding its volunteer base. Rosterfy's comprehensive features play a crucial role in guaranteeing the success and integrity of these initiatives.
“I started as a volunteer for the Dallas Sports Commission, so I was a regular
Rosterfy user even before coming on board full-time.” -Stacey Segal, Director of Operations, Dallas Sports Commission
One of the unique perspectives that Stacey Segal brings to the table is her firsthand experience with Rosterfy both as an administrator and as a volunteer. Stacey's journey with the Dallas Sports Commission began as a volunteer, providing her with valuable insights into the volunteer experience.
“Using Rosterfy as a volunteer is simple. All I had to do was create an account and
sign up for event shifts. It’s a very accessible platform for an average user.” -Stacey Segal, Director of Operations, Dallas Sports Commission
Stacey's unique perspective enables her to anticipate the needs of volunteers and tailor the volunteer management process to enhance their experience. She understands the importance of clear communication, streamlined processes, and user-friendly interfaces from both the volunteer's and administrator's perspectives. This dual insight informs the Dallas Sports Commission’s approach to volunteer management, ensuring that volunteers feel valued, engaged, and supported throughout their journey.
Furthermore, Stacey's experience transitioning from a volunteer to an administrator underscores the user-friendly nature of Rosterfy's platform. She recalls receiving automatic notifications and reminder emails as a volunteer, highlighting the platform's efficiency in keeping volunteers informed and engaged. This firsthand experience enables Stacey to leverage Rosterfy's features effectively, optimizing the volunteer management process and driving volunteer satisfaction.
“I signed up and immediately got a notification — which I love! The automatic
notifications and reminders help you stay on track.” -Stacey Segal, Director of Operations, Dallas Sports Commission
Rosterfy's volunteer management software has emerged as a cornerstone of the Dallas Sports Commission's efforts to recruit, engage, and retain volunteers for their diverse portfolio of sporting events. By harnessing the power of streamlined communication, automated processes, and comprehensive volunteer recognition initiatives, the Dallas Sports Commission continues to elevate the volunteer experience and ensure the success of future sporting events.
Through their partnership with Rosterfy, the Dallas Sports Commission remains committed to fostering community engagement and solidifying Dallas as a premier sports destination on the global stage.
Rosterfy is used by nonprofits, charities, sporting federations, local governments, and more to better manage their volunteer programs by improving how they can recruit, screen, train, and retain volunteers.
Our market leading technology helps you create an engaging experience throughout the whole lifecycle of your volunteer journey.
Book a call today.
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