With the world still wrapping its head around the ‘new normal’, we felt there was no better time to catch up with friend of Rosterfy, Kev Khayat of Broadeye Consulting to learn more about how organizations can implement change to improve their operations for the better.
As organizations around the world pivot to a new normal with staff working across multiple locations and with operations, events and fundraising all taking place online the need to be open to new ways of thinking has never been more important.
One of the hardest hit industries has been charities and not for profit organizations. With the inability to pursue traditional in person fundraising efforts and the economy as a whole taking a massive hit, new revenue streams will need to be considered and implemented, which means change.
With over three decades of experience working with not for profits to make a larger impact, Kev Khayat brings with him a wealth of experience that we can all learn a lot from.
Rosterfy’s Lucas Sanchez sat down with Kev to go through some of the common myths regarding implementing organisational change as he discusses his six simple steps every organization can utilize to successfully create impact. Catch a recording of the full video below.
We have summarised some of Kev’s tips below. We encourage you all to have a read to better understand how you to can become a change maker!
Myths about Change
- People Hate Change. People hate being unsupported and/or surprised at work. They don’t hate change. People are positive about learning and growing so make sure you provide your team with the communication, dialogue and tools necessary to implement change confidently.
- It’s all about getting by in. Buying in is a sell out. Buy in is neither necessary nor sufficient - people care about their jobs and a good team, believes in the direction their leaders are providing.
- It’s organizational change. Organisations are made up of people and performance is a result of the way people act. It’s really about individual behaviour. Empower you team to become change makers and highlight how this will improve operations as a whole.
Mistakes about Change
- Try to overcome resistance. Resistance is engagement. It’s a lever. Use it to listen more, learn more and share more. Resistance shows that people care - they often just need a little more information to give them the confidence to move forward.
- You can’t overcommunicate. Yes you can. Rather than telling, telling, telling again, ask and listen. Be available and problem solve. Create a dialogue and understand your stakeholders concerns and expectations so that your stakeholders are a part of the change.
- Make sure you have all the answers. No one has all the answers and pretending to will only undermine your credibility. Lead a learning process. Learn and openly share what you find out.
Six Steps to Make Change Happen for Non-Profits
- Understand why the ‘new world’ is better. This is technical change and behavioural change. Identify the who/what/when/ where to ensure that you have a clear understanding of what the company as a whole are trying to achieve.
- How do we get to the ‘new world’? Upgrade mindsets, practices and outcomes. Review resources and timescale, ensuring that you have the right support in place to deliver the change.
- Who’s going to the ‘new world’? Understand the stages of learning and behaviour. Work with all stakeholders including your leaders, managers, partners and beneficiaries to understand their specific concerns and motivations.
- How will they feel about the ‘new world’? Ensure that all stakeholders want the change to be a success. Do all stakeholders have a clear understanding of what they are trying to achieve and do they feel positive about it? If no, how can you work with them to ensure that they do feel positive about the change?
- How will they participate in the journey? References all the different ways you can engage with stakeholders to show where they can exercise choice and influence. Some things are non negotiable but there are other aspects that can be considered and discussed. Invite feedback and be open to change yourself.
- How do we fuel the journey? The starting messaging, bringing together all the previous steps, responding to questions and creating a dialogue with all parties. Providing support, training, incentives, reward and recognition to drive a change in behaviour.
Way back in the 1980s Kev swapped suburban Cleveland, Ohio for the London School of Economics, a Master's in Social Policy and a career in health services research and consulting, Finding himself "up north" he joined Staffordshire Social Services just in time to implement performance management and metrics across the board.
From there he led performance improvements in services ranging from careers advice, drug & alcohol treatment, child care and nursing care, culminating in leading the expansion of large scale primary care mental health services across the English Midlands. In 2012 he returned to Ohio to join Cleveland Clinic Innovations and from 2014-17 led Cleveland Schools' Transformation Plan as well as campaigns to reduce chronic absenteeism and introduce summertime food programs.
He currently consults, coaches and trains in the nonprofit sector, both in person and online across the US, Canada and UK and hosts the Nonprofit Problem Solver podcast.
Lucas is an experienced customer sales specialist with a passion for driving efficiencies through technology and customer experience strategies. Motto - I believe that passion paired with the human connection are the most important pieces of being successful in this fast-paced digital world.