Case Study: Sydney Children’s Hospitals Foundation on Rosterfy/SEEK Volunteer Integration

Background:

Sydney Children's Hospitals Foundation was involved in the testing phase of the Rosterfy/SEEK Volunteer Integration.

Sydney Children's Hospitals Foundation faced challenges with manual workflows and a multi-step
volunteer sign-up process that often caused volunteer drop-off and low conversion rates—averaging around 30%.

Sydney Children's Hospitals Foundation had previously been using SEEK Volunteer, for volunteer
recruitment but without an automation in place to support the volunteer application journey, they
experienced a high drop-off rate. The process was entirely manual, and there was no structured
way to follow up with applicants—leading to a significant gap between applications and actual
volunteer shifts.

"Setting up the integration for the first time is so simple—it takes no more than two
minutes. As an administrator, you just go to Integrations on your Rosterfy platform,
click install, and you’re ready to go."

— Carlie Davies, Sydney Children Hospital Foundation

Challenge:

1. Sign up in Sign-Up Genius (internal platform)
2. Navigate to the SCHF landing page
3. Complete a volunteer sign-up
4. Be manually entered into the Salesforce system

This complexity often led to friction and low volunteer engagement.

BEFORE USING THE  ROSTERFY/SEEK VOLUNTEER INTEGRATION 

Solution:

With the activation of the Seek Volunteer/Rosterfy Integration, Sydney Children's Hospitals
Foundation integrated and automated the sign-up process, eliminating two major steps and
streamlining the entire workflow. Volunteers could now sign up and activate their participation in
significantly less time and with fewer touchpoints.

AFTER USING THE  ROSTERFY/SEEK VOLUNTEER INTEGRATION 

"Before the integration, our recruitment process through SEEK Volunteer was completely
manual, and we had no real way to follow up with applicants—so a lot of them dropped off.

Now, with the Seek Volunteer/Rosterfy Integration in place, our conversion rate improved as we have an automation to communicate with the volunteers throughout the application process.
Setting up the integration itself was incredibly easy. It took less than two minutes. As an admin, I
just went into the Integrations section of our Rosterfy platform, clicked install, and it was done."

— Carlie Davies, Sydney Children Hospital Foundation

Results:

Key Takeaway:

• Quick, easy sign-ups
• Fewer steps, less friction
• Timely communication and updates
• Clear recognition of their time and effort

To attract and retain volunteers, organisations must deliver an engaging and seamless digital experience.

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