Foodbank Victoria, the state’s largest food relief organisation, has selected Rosterfy as its volunteer management platform, marking a significant investment in the future growth, sustainability and effectiveness of its volunteer program.
The partnership comes at a pivotal time for the organisation. In the past 12 months alone, Foodbank Victoria distributed more than 26.2 million meals, providing food relief to 76,000 Victorians every day. Behind this impact is a dedicated volunteer workforce that continues to grow in both size and complexity.
Building a volunteer program for the future
Over the past three years, Foodbank Victoria’s volunteer workforce has grown from approximately 80 volunteers to more than 550 active volunteers operating across five locations.
With volunteer numbers growing rapidly and operations becoming increasingly complex, Foodbank Victoria made the decision to transition to a more scalable and future-ready volunteer management platform designed to support its next phase of growth.
Following an extensive review process, Foodbank Victoria selected Rosterfy as the platform best positioned to support its long-term volunteer strategy.
The right technology to support our next phase of growth
"Every volunteer at Foodbank Victoria plays a unique part in helping us feed communities across the state."
"The scale and complexity of our volunteer program has grown significantly in recent years, and we wanted to ensure we had the right technology in place to support our next phase of growth. Rosterfy gives us the flexibility to adapt as our needs evolve, while helping us create more personalised experiences for our volunteers and streamline administration for our team."
Foodbank Victoria's volunteers play a variety of roles including helping out in their warehouses throughout Victoria
Greater automation and operational efficiency
With their current VMS still requiring manual intervention, Foodbank Victoria was seeking a more efficient and scalable solution. Rosterfy’s end-to-end automation capabilities will enable the organisation to streamline volunteer recruitment, onboarding, training, scheduling, communications and compliance from a single platform, eliminating the need for multiple systems and reducing administrative burden.
Tailored onboarding and volunteer experiences
Foodbank Victoria wanted a volunteer platform that felt like an extension of its organisation. Rosterfy’s highly configurable volunteer portal, branded communications and customisable workflows will allow Foodbank Victoria to create a vibrant, engaging and uniquely branded experience for its volunteers from the moment they sign up.
Australian-based data hosting
Data sovereignty and governance were important considerations during the selection process.
Rosterfy’s Australian-based data hosting provides Foodbank Victoria with confidence that volunteer information is managed locally while supporting the organisation’s security, governance and compliance requirements.
Advanced volunteer segmentation
With volunteers supporting a wide range of roles across multiple locations, Foodbank Victoria needed advanced segmentation capabilities. Rosterfy will enable Foodbank Victoria to segment and group volunteers by role, location and program, delivering tailored communications, training and opportunities that improve engagement while reducing administrative effort.
Role specific volunteer onboarding
With a wide variety of volunteer roles across the organisation, Foodbank Victoria was seeking a comprehensive and personalised approach to volunteer onboarding. Rosterfy will enable tailored onboarding, training and communications based on each volunteer’s role, creating an engaging and relevant experience from the moment they join.
Integrated volunteer training and learning management
Training and compliance play a critical role in ensuring volunteers are equipped to perform their roles safely and effectively.
Rosterfy’s support for Learning Management System integrations, SCORM-compliant training content and centralised learning records will enable Foodbank Victoria to manage volunteer training from a single platform while maintaining visibility over training completion, compliance requirements and volunteer development.
Clear visibility on compliance
"Training, compliance and volunteer safety are critical to the work we do. Rosterfy gives us confidence that volunteers are completing the right training at the right time, while providing clear visibility across our entire volunteer program."
Ensuring a better volunteer experience
Alongside operational efficiencies, Foodbank Victoria saw an opportunity to enhance how volunteers engage with the organisation.
Through streamlined onboarding, personalised communications, volunteer self-service functionality and automated recognition programs, Rosterfy will help create a more connected and rewarding volunteer experience.
The organisation was particularly attracted to Rosterfy’s ability to automate volunteer recognition through milestone celebrations, certificates, rewards and personalised communications.
Celebrating the heart of our volunteer community
"Our volunteers are at the heart of everything we do. We wanted a platform that not only helps us manage volunteers more effectively, but also helps us recognise and celebrate the incredible contribution they make to communities across Victoria."
A volunteer experience that reflects the Foodbank Victoria brand
Another important consideration in moving to Rosterfy was ensuring a volunteer experience that reflects Foodbank Victoria’s culture and identity.
Through branded volunteer portals, communications and customisable workflows, Rosterfy will enable the organisation to create an experience that feels uniquely Foodbank Victoria from the moment a volunteer signs up.
An experience that feels authentically Foodbank Victoria
"We have a fun, passionate and highly engaged ‘vollie’ community, and we wanted a vollie experience that reflects that. Rosterfy gives us the flexibility to create an experience that feels authentically Foodbank Victoria for our vollies."
Supporting impact across Victoria
For Rosterfy, the partnership demonstrates the important role technology can play in helping purpose-driven organisations maximise their impact.
"Foodbank Victoria plays a vital role in supporting communities across Victoria, and volunteers are at the heart of that impact."
"With customers including OzHarvest, SecondBite | FareShare and Meals on Wheels, we understand the unique challenges and opportunities that come with managing large-scale volunteer programs. We're proud to partner with Foodbank Victoria as it continues to grow, helping create a more efficient, engaging and scalable volunteer experience."
As Foodbank Victoria prepares for another busy winter supporting the 76,000 Victorians it feeds every day, the organisation is confident its investment in Rosterfy will provide a strong foundation for future growth, helping its volunteers continue to make a meaningful difference in communities across the state.
About Foodbank Victoria
Foodbank Victoria is Victoria’s largest food relief organisation, providing food to charities, schools and community groups across the state. Through its extensive network, Foodbank Victoria distributes over 26 million meals each year while also serving as Victoria’s dedicated emergency food relief organisation during times of crisis.
About Rosterfy
Rosterfy is a leading volunteer and workforce management platform, helping organisations automate administration, improve compliance, increase volunteer engagement and scale their programs through intelligent automation, configurable workflows and AI-powered tools.
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