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Rosterfy End-User License Agreement (EULA)

1. Agreement Overview

Welcome to Rosterfy! Our mission is to connect you with events and causes you’re passionate about. To keep our platform running smoothly for everyone, we need your help in using our services responsibly. This End-User License Agreement (“EULA”) explains what you can and can’t do when using our platform.

1. About This Agreement

This End-User License Agreement governs your use of Rosterfy’s software platform. By creating an account, you agree to this EULA, which works alongside our Terms of Use to define your rights and obligations regarding the software itself.

This EULA is incorporated into and forms part of our Terms of Use. This EULA specifically addresses your rights and obligations as an individual volunteer user who receives the Software free of charge.

2. Definitions

“Account” means your unique login that you set up to use the Platform, whether as a Volunteer, Administrator, or Contractor.

“Acceptable Use Policy” means the Rosterfy Acceptable Use Policy available at https://www.rosterfy.com/acceptable-use-policy-rosterfy, which governs your conduct and content when using the Platform and forms an integral part of this EULA.

“Administrator” means an End User with elevated privileges to manage and configure the Platform for the Client Organisation.

“Applicable Law” 

– For End Users in the United Kingdom and European Union: the laws of England and Wales, with non-exclusive jurisdiction of the courts of England and Wales 

– For End Users in the United States, Canada, and the Americas: the laws of the State of Delaware, USA, with non-exclusive jurisdiction of the Delaware courts 

– For End Users in Australia, Asia-Pacific, and all other regions: the laws of Victoria, Australia, with non-exclusive jurisdiction of the Victorian courts.

“Client Organisation” means the organisation, company, charity, government body, sports club, or other entity that has given you access to use our Platform.

“End User” means you – any individual who uses our Platform, including Volunteers, Administrators, Contractors, and other authorised individuals.

“Volunteer” means an End User who provides unpaid services or assistance to the Client Organisation.

“Contractor” means an End User who provides paid services to the Client Organisation under a separate arrangement.

“Data Deletion Policy” can be accessed at https://www.rosterfy.com/security-compliance

“Platform” or “Software” means, but is not limited to Rosterfy’s platforms, mobile application, portals, and software made available to you.

“Privacy Policy” means the Rosterfy privacy policy available at https://www.rosterfy.com/privacy-policy

“Rosterfy” means Rosterfy Pty Limited and our associated entities Rosterfy Limited (UK), Event workforce Group (USA) Inc., and Rosterfy Pty Limited, depending on which entity your license to use our Software was given by the Client Organisation. 

“User Data” means all information you input, upload, or create whilst using the Platform.

“We,” “Us,” “Our” means Rosterfy Pty Limited and our associated entities worldwide.

“You,” “Your” means you as an individual End User.

3. License Grant 

3.1 Grant of License
Subject to your compliance with this EULA, Rosterfy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software solely for volunteer activities with Partner Organizations during the term of this Agreement. This license is provided to you free of charge as an individual volunteer user.

3.2 Scope of License
This license permits you to:

  • Access the Software through your web browser, authorised mobile app or other applications
  • Use Software features as made available to your user-specific role
  • Input, view, and manage volunteer-related data as authorized by your Partner Organisation
  • Generate reports and export data as permitted by your access level and volunteer role
  • Access volunteer opportunities, schedules, and communications through the Platform

3.3 Mobile Application License

When you access the Platform through the Rosterfy mobile application (“Mobile App”), you acknowledge and agree that:

(a) Download and Installation: The Mobile App is available for download from authorized app stores (Apple App Store, Google Play Store). Your use is also subject to the applicable app store’s terms and conditions.

(b) Mobile-Specific Permissions: The Mobile App may request access to device features including but not limited to:

  • Camera (for profile photos, check-ins, or scanning)
  • Location services (for event check-ins, shift tracking)
  • Push notifications (for shift reminders, messages, updates)
  • Photo library (for uploading images)
  • Calendar (for syncing volunteer shifts)

You may manage these permissions through your device settings, but restricting certain permissions may limit Mobile App functionality.

(c) Automatic Updates: The Mobile App may automatically download and install updates to ensure security, functionality, and compliance with the Platform’s requirements.

(d) Mobile Data Usage: You are responsible for any data charges incurred through your mobile carrier when using the Mobile App.

(e) Device Requirements: You are responsible for ensuring your device meets minimum system requirements for the Mobile App as specified on the app store listing.

3.4 License Limitations

This license does NOT permit you to:

  • Install, copy, or download the Software to your devices (except for temporary browser caching)
  • Use the Software for any commercial purposes outside your user-specific role
  • Sublicense, distribute, or transfer your access rights to others
  • Use the Software for any paid or commercial activities funded by Rosterfy

4. Your Account

4.1 Creating Your Account: To access the Platform, you’ll need to create an Account with accurate information.

Keeping It Secure: You’re responsible for:

  • Providing accurate and current information
  • Keeping your login details confidential
  • Not sharing your account with anyone else
  • All activity that happens on your account, even if someone else uses it

4.2 Access: You can access the Platform through the methods we make available, subject to these terms.

5. Use Restrictions 

You agree that you will NOT:

5.1 Technical Restrictions

  • Reverse engineer, decompile, disassemble, or attempt to derive source code
  • Modify, adapt, alter, translate, or create derivative works of the Software
  • Remove, alter, or obscure any proprietary notices, labels, or marks
  • Use any automated tools, bots, scripts, or crawlers to access the Software
  • Attempt to gain unauthorized access to any portion of the Software or its systems

5.2 Content and Data Restrictions

  • Upload, transmit, or store any illegal, harmful, or inappropriate content
  • Input false, misleading, or inaccurate information
  • Access or attempt to access other users’ data without authorization
  • Export or extract data beyond what is permitted for your role
  • Use the Software to violate any applicable laws or regulations

File Uploads: When uploading files to the Platform, you agree to:

  • Only upload files relevant to your volunteer activities and role
  • Respect file size and type limitations specified by the Platform
  • Not upload files containing malware, viruses, or malicious code
  • Not upload copyrighted materials without proper authorization
  • Ensure all uploaded files comply with the Acceptable Use Policy

5.3 Security Restrictions

  • Share your login credentials with any other person
  • Allow others to use your account or access the Software through your credentials
  • Attempt to circumvent any security measures or access controls
  • Engage in any activity that could disable, overburden, or impair the Software’s functionality

5.4 Commercial and Competitive Restrictions

  • Use the Software for any commercial purpose unless specifically outlined and agreed via separate agreement)
  • Use the Software to develop competing volunteer management products or services
  • Benchmark or conduct competitive analysis of the Software for commercial purposes
  • Resell, rent, lease, or provide access to the Software to third parties
  • Use the Software for any paid work or employment-related activities (unless specifically outlined and agreed via separate agreement)

6.Software Updates and Support

6.1 Software Updates: Rosterfy may, from time to time, update, modify, or enhance the Software. Such updates may include bug fixes, feature improvements, security patches, or new functionality to improve volunteer management capabilities. Some updates may be installed automatically without prior notice to ensure security, functionality, and compliance with current web standards.

6.2 No Obligation
Rosterfy has no obligation to provide updates, but if provided, they will be governed by this EULA unless accompanied by separate terms.

6.3 Installation: You’re responsible for proper software access and configuration according to our technical instructions. 

6.4 Technical Support: We don’t guarantee technical support services, but you can contact support@rosterfy.com for software-related assistance or bugs or security issues.

7. Intellectual Property Rights 

7.1 Rosterfy’s Ownership
Rosterfy retains all right, title, and interest in and to the Software, including all intellectual property rights. This includes but is not limited to:

  • Software code, algorithms, and architecture
  • User interface design and functionality
  • Trademarks, logos, and branding
  • Documentation and training materials
  • Updates, modifications, and enhancements

7.2 Your Content
You retain ownership of User Content you create but grant Rosterfy and your Client Organisation the necessary rights to process, store, and display such content as required to provide volunteer management services. Rosterfy may use aggregated, anonymised data for platform improvement purposes.

7.3 Feedback
Any feedback, suggestions, or ideas you provide about the Software may be used by Rosterfy without restriction or compensation to you.

7.4 Third-Party Services 

The Platform may integrate with or link to third-party services, applications, or websites. Your use of such third-party services is governed by their respective terms and conditions. Rosterfy is not responsible for third-party services and does not endorse or warrant their functionality, security, or compliance.

8. Privacy And Data Protection 

8.1 Data Processing
Your use of the Software involves the processing of personal data. Please refer to Rosterfy’s Privacy Policy for detailed information about how we collect, use, and protect your data.

8.2 Subprocessor Role
Rosterfy acts as a data subprocessor for Client Organisations. Both Rosterfy and your Client Organisation have responsibilities for protecting your personal data under applicable privacy laws such as GDPR, CCPA, and other regional data protection regulations.

8.3 Data Security and Communications Privacy

Rosterfy implements appropriate technical and organizational measures in accordance with our certifications to protect your data, but you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Reporting any suspected security breaches immediately to support@rosterfy.com and dpo@rosterfy.com
  • Using secure channels when transmitting sensitive information
  • Understanding that communications through the Platform may be monitored for security, compliance, and moderation purposes as outlined in our Acceptable Use Policy
  • Not sharing personal or confidential information through the Platform that you would not want monitored or accessed by authorized administrators

9. Warranty Disclaimers 

9.1 “AS IS” BASIS
THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

9.2 DISCLAIMER OF WARRANTIES
WE DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO:

  • MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
  • UNINTERRUPTED OR ERROR-FREE OPERATION
  • SECURITY OR ABSENCE OF VIRUSES

9.3 No Guarantees
Rosterfy does not warrant that the Software will meet your specific volunteer coordination requirements or that operation will be uninterrupted or error-free.

10. Limitation of Liability 

10.1 Limitation
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROSTERFY’S TOTAL LIABILITY ARISING FROM OR RELATED TO THIS EULA SHALL NOT EXCEED ONE HUNDRED US DOLLARS ($100) OR THE EQUIVALENT IN YOUR LOCAL CURRENCY.

For other user types: Our liability is limited to one thousand US dollars $1,000 or the equivalent in your local currency or as specified in separate agreements

10.2 Excluded Damages
IN NO EVENT SHALL ROSTERFY BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, DATA, USE, OR OTHER ECONOMIC ADVANTAGE
  • DAMAGES ARISING FROM YOUR VOLUNTEER ACTIVITIES OR COORDINATION
  • DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SOFTWARE
  • DAMAGES CAUSED BY YOUR VIOLATION OF THIS EULA
  • DAMAGES RELATED TO DECISIONS MADE BY CLIENT ORGANISATIONS

10.3 Essential Purpose
These limitations apply even if any remedy fails for its essential purpose.

11. Indemnification 

You agree to indemnify, defend, and hold Rosterfy harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

  • Your violation of this EULA or applicable laws
  • Your User Content or use of the Software
  • Your negligent or wrongful conduct in connection with volunteer activities
  • Any claim that your User Content infringes third-party rights
  • Your interactions with Client Organisations or other volunteers through the Platform

12. Term and Termination 

12.1 Term
This EULA begins when you first access the Software and continues until terminated.

12.2 Termination by Rosterfy

Rosterfy may suspend or terminate this EULA and your access to the Software immediately, without notice, if you:

(a) Breach any material provision of this EULA or the Acceptable Use Policy 

(b) Violate applicable laws, regulations, or third-party rights 

(c) Engage in conduct that causes harm, security risks, or reputational damage to the Software, other users, Client Organizations, or Rosterfy 

(d) Compromise or attempt to compromise the security, integrity, or availability of the Platform 

(e) Use the Software for commercial purposes in violation of this volunteer-only license (f) Share your account credentials or allow unauthorized access 

(g) Upon termination of Rosterfy’s agreement with your Client Organisation 

(h) Repeatedly violate the Acceptable Use Policy after receiving warnings

12.3 Termination by You
You may terminate this EULA by ceasing all use of the Software and requesting account deletion.

12.4 Effect of Termination

Your Access: We’ll remove your access to the Platform, and your data will be handled according to our Data Deletion Policy.

Surviving Terms: Some clauses (like intellectual property and liability limitations) continue after termination.

Our Rights: Termination doesn’t affect our right to pursue remedies for previous breaches.

13. Governing law and Dispute Resolution 

13.1 Governing Law
This EULA is governed by Applicable Law (as defined in Section 2), without regard to conflict of law principles. You submit to the non-exclusive jurisdiction of the courts in the relevant jurisdiction as specified in the Applicable Law definition.

13.2 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. General Provisions 

14.1 Entire Agreement
This EULA, together with Rosterfy’s Terms of Use and Rosterfy’s Privacy Policy, constitutes the entire agreement between you and Rosterfy regarding the usage of the Software.

14.2 Amendments
Rosterfy may modify this EULA by posting updated terms and notifying you via email or platform notification. Continued use after notification constitutes acceptance of changes.

14.3 Severability
If any provision of this EULA is found unenforceable, the remainder shall remain in full force and effect.

14.4 Waiver
Rosterfy’s failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.5 Assignment
You may not assign this EULA without Rosterfy’s written consent. Rosterfy may assign this EULA without restriction.

14.6 Contact Information
For questions about this EULA, contact Rosterfy at support@rosterfy.com.

BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS EULA.

This EULA was last updated on 27 January 2026 and is effective immediately for all users. Material changes to this EULA will be communicated via email or in-app notification. Your continued use of the Software after receiving notice of changes constitutes your acceptance of the updated EULA.

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