Sydney Children's Hospitals Foundation: 80% increase in conversion rates thanks to the Rosterfy & SEEK Volunteer integration
Healthcare
300 volunteers
Introduction
Sydney Children’s Hospitals Foundation was involved in the testing phase of the Rosterfy/SEEK Volunteer integration.
Sydney Children’s Hospitals Foundation faced challenges with manual workflows and a multi-step volunteer sign-up process that often caused volunteer drop-off and low conversion rates—averaging around 30%.
Sydney Children’s Hospitals Foundation had previously been using SEEK Volunteer, for volunteer recruitment but without an automation in place to support the volunteer application journey, they experienced a high drop-off rate. The process was entirely manual, and there was no structured way to follow up with applicants—leading to a significant gap between applications and actual volunteer shifts.
The Challenge
Prior to using the integration the process for onboarding new volunteers was a six step process including:
1. Sign up in Sign-Up Genius (internal platform)
2. Navigate to the SCHF landing page
3. Complete a volunteer sign-up
4. Be manually entered into the Salesforce system
This complexity often led to friction and low volunteer engagement.
The Solution
With the activation of the Seek Volunteer/Rosterfy Integration, Sydney Children’s Hospitals Foundation integrated and automated the sign-up process, eliminating two major steps and
streamlining the entire workflow. Volunteers could now sign up and activate their participation in significantly less time and with fewer touch points.
80–100% volunteer conversion rate a 166% improvement
Sydney Children’s Hospitals Foundation achieved an 80–100% volunteer conversion rate after implementing the Rosterfy + SEEK Volunteer integration — a 166% improvement.
The Impact
Understanding the impact of your volunteer program is often overlooked, however for Bushcare Parramatta, Rosterfy is enabling them to understand their volunteers contributions daily thanks to post shift reporting.
Team Leaders are assigned a ‘Post Shift Data Entry’ form to complete via Rosterfy at the conclusion of their shift, which captures not only how many volunteers attended on the day but how many trees were planted and how much land was cleared and restored.
80–100% volunteer conversion rate a 166% improvement
"Before the integration, our recruitment process through SEEK Volunteer was completely manual, and we had no real way to follow up with applicants—so a lot of them dropped off.
Now, with the Seek Volunteer and Rosterfy integration in place, our conversion rate improved as we have an automation to communicate with the volunteers throughout the application process.
Setting up the integration itself was incredibly easy. It took less than two minutes. As an admin, I just went into the Integrations section of our Rosterfy platform, clicked install, and it was done."
The Result
With the ability to now convert more of their volunteer applications into volunteer hours, SCHF are enjoying the benefits of the Rosterfy & SEEK Volunteer integration.
Ready to scale your impact, not your admin?
Book a short discovery call with our team to learn how Rosterfy can help you better connect with, manage, and inspire your employees through volunteering.
