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Mobilising volunteer power and ensuring compliance for public and emergency services

Developing a modern, volunteer workforce to strengthen service delivery for public and emergency services.

Download the whitepaper: Mobilising volunteers for public and emergency services

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Key topics covered:

The challenge
Scaling volunteer impact in highly complex service environments

Digital transformation
How digital systems redefine volunteer management and future-proof your volunteer workforce capacity

Case study
Lifeline Australia

Operational scenario
Modern capabilities for emergency response and government volunteer programs

Included in the guide

Modernising volunteer management to maximise impact in public and emergency services

Volunteers provide billions in value to Australia, yet declining participation and rising demand are pushing traditional systems to a breaking point. Outdated manual processes like spreadsheets and fragmented databases, now hinder service delivery and fail to meet modern compliance standards.

To safeguard community resilience, organisations must pivot to digital-first volunteer management.

Digital transformation empowers agencies to:

  • Respond faster during crises through real-time data, geo-tagged availability, and automated communications.
  • Align with evolving government policy by improving transparency, data integrity, and equity in volunteer engagement.
  • Demonstrate measurable community impact through consistent, auditable reporting aligned with national policy outcomes.

Nonprofits & Charities

Lifeline Australia: Reducing admin by 50% using automations

50 %
reduction in volunteer application admin
3 X
faster application processing
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