Volunteer Messaging: Engage smarter. Communicate better.
Go beyond emails, SMS and push notifications with Rosterfy’s real-time two way volunteer messaging.
Available across desktop and mobile, create targeted groups and communicate instantly from one central place. From shift updates and urgent call-outs to celebrating milestones and sharing important information, keep your volunteers informed, connected, and engaged throughout their entire journey.
Reach the right volunteer groups for faster updates and action
From urgent call-outs for additional volunteers to last-minute location updates, Rosterfy’s Volunteer Messaging lets you communicate with the right people in real time, at scale.
Clear, targeted two way communication that boosts engagement while improving efficiency for both volunteers and administrators.
Safe, inclusive two way messaging supported by AI moderation
Foster a safe and inclusive community with built-in AI moderation that protects your volunteers every step of the way. By automatically preventing inappropriate, offensive, or harmful content from being sent, this feature creates a secure space where your team can communicate with confidence and focus on what matters most.
Group manager: Take control with smarter segmentation
Admins can easily segment volunteers and create multiple groups for targeted communication within Volunteer Messaging. This gives you full control to personalise messages, ensuring the right information reaches the right volunteers at the right time, while managing multiple conversations seamlessly.
Dynamic channels that sync with your workforce
Rosterfy offers both manual and automated group chat creation to ensure communication is as flexible and seamless as possible. Hand-pick specific people to build custom channels or leverage intelligent auto-syncing that links chats directly to shifts, events, groups, roles, or locations. By automating the process, volunteers are instantly added or removed from channels, keeping your teams synchronised without the administrative overhead.
Two way communication that drives volunteer engagement
Available across web and mobile, Rosterfy’s two-way messaging delivers real-time communication with all the features volunteers expect from a modern chat platform. From reactions and threaded replies to file and video uploads and GIFs, it creates a space where volunteers can connect and collaborate instantly.
Frequently Asked Questions (FAQs)
We've pulled together a list of frequently asked questions to help you better understand how Volunteer Messaging can benefit your organisation.
Messaging is real-time, in-platform (web and mobile) chat for admins, volunteer managers and volunteers. Channels can be created manually or auto-synced to a Rosterfy entity (shift, event, role, location, group). Volunteers receive push notifications on mobile. Admins can moderate, archive and delete channels.
WhatsApp gives you zero visibility, zero control, and zero connection to your data. When a volunteer drops out, they’re still in the group. With Rosterfy Messaging, channel membership is driven by your program data – automatically.
Yes – Messaging is a premium add-on, priced per active user. Customers can speak to their Customer Success Manager to better understand costs.
Admins have full control. AI moderation catches harmful content automatically. Custom word filters can be configured. Channels can be set as announcement-only so only admins can post. You’re always in control.
Messaging lives inside Rosterfy – the same platform volunteers already use for shifts and availability. No extra app, no extra login. It feels like any familiar chat tool they’ve used before.
Ready to unlock the potential of your volunteer program?
Book a short discovery call with our team to learn how Rosterfy can help you better connect with, manage, and inspire your volunteers.
