Frequently asked questions

End User License Agreement FAQ

Our mission is to connect you and your team with events and causes you’re passionate about. To do this effectively, we need to keep our products and services running smoothly, quickly and without distraction. This requires an agreement in place to avoid misuse or abuse of our products and services for the betterment of all our users. To describe what is meant by 'misuse' or 'abuse' and help us identify transgressions and react accordingly we've created an End User Licence Agreement (EULA).

Our EULA is designed to enhance your experience and provide greater clarity. If you have further questions or require assistance, our support team at support@rosterfy.com is ready to help.

 

What is the EULA, and why is it important?

  • The EULA, or End User License Agreement, is a legal document that governs the terms and conditions of using Rosterfy's software by your administrators and candidates. This is very similar in concept to the terms and conditions that software companies have when users login, or update the software on your mobile phone. 
  • The EULA is important in setting the guidelines for a secure, effective, and respectful interaction of our software for the benefit of all our customers and users.

 

What are the changes in the updated EULA?

  • In our updated EULA, we've focused on enhancing its clarity and readability. We've introduced precise definitions for users of our software, refined software license terms. What this means for customers and users is more clarity on how their administrators and candidates use Rosterfy. 

 

How does a User accept the updated EULA?

  • Accepting the updated EULA is straightforward. Next time a candidate or an administrators user logs in there will be a pop up that shows the new EULA and also provides a tick box to accept the terms. 

 

What if the User does not accept the updated EULA

  • For the benefit of all our customers, we need all users on Rosterfy to agree to the EULA so their is agreed guidelines on interacting with them and storing their data in a secure, effective and respectful manner. This means that customers If the user chooses not to agree to the terms, they will not be able to login and use the software. 

 

What are the responsibilities of users under the new EULA?

  • Your responsibilities under the new EULA include compliance with applicable laws, maintaining accurate and confidential account information, using our software for lawful purposes, and respecting the privacy and rights of others.

 

How do the changes affect my data and privacy?

  • The changes maintain your responsibility for backing up your data. We don't control data outside our internal systems. We process personal information per our Privacy Policy, ensuring its protection and privacy. 
  • Rosterfy is also ISO27001 certified, and fully complies with all global data regulations such as GDPR and the Australian Privacy Act. 

 

What if a user chooses to remove their profile Rosterfy? 

  • If a user chooses to delete their Rosterfy profile, their access to your customer account will be revoked, and their data will be subject to our Data Deletion Policy.