There are few reasons why an event or shift may not be visible or cannot be applied to by a User on the portal. Below are some common reasons and solutions.
|1. Event/shift is not published||Go to the Event/Shift List, Click , then Within the General tab, check that the event is published|
|2. Application open/close is outside the current date/time||Go to the Event List, Click , then Go to the Portal Visibility tab and check the Application Open/Close dates|
|3. Event or shift visible/hidden from a group/role offer||
Go to the Event List, Click , then Go to the Portal Visibility tab.
Check there are no restrictions based on group or role offer.
|4. Event Shift demand is full||
Go to the Event List, then Click to access the Shift List, then check if the overview bar.
If the number of pending or confirmed users has reached the demand required for the shift, the overview will show 100% and the shift will no longer be available for applications.
To increase the number of users required for the shift, Click , then , Go to the General tab and increase the Users Required
|5. Filters are applied to the Events/Shift list||
Within the Events/Shifts list pages in the portal, check that there are no filters applied that may be impacting the results you are seeing.