We've upgraded our Customer Support experience. This article will take you through everything you need to know.
IN THIS ARTICLE:
Overview
Rosterfy continues to innovate as our business grows and we are continually looking for ways to better meet your expectations. That's why we've made some significant changes to we support you.
To get the most up-to-date information and assistance, check out the new Rosterfy Support Platform.
Why the Change?
We are transitioning to a more scalable and intelligent service platform designed to enhance resolution speed, boost customer satisfaction, and improve operational efficiency.
By equipping our support team with the right tools, we can provide faster and more effective assistance tailored to the needs of our diverse, global customer base.
What's New?
We have introduced a new Support Platform, but that is just the beginning, along with this change, we are introducing:
- Fin: Our new automated chatbot, designed to help you get the answers fast within your Rosterfy portal.
- Live Chat: We now offer live chat with our team, within Rosterfy for a faster and easier way to get help.
- Smarter Routing & Queueing: Ensure your logged tickets reach the support team quickly.
- Additional Support Resources: Find the support you need with improved Rosterfy resources designed to help you get the most out of your platform.
