Cancelling an event is quick and easy and can be broken down into 3 possible steps:
- Communication to registered users
- Preventing further registrations and any reminders
- Cancelling the Event
Send an email to all registered Event users
The below will instruct on sending a communication to all users on an event
1. Click Event
2. Click View Shifts
3. Use the Checkbox to select which shifts should be emailed.
4. Click Actions
5. Select Email/SMS
6. Filter the user to include/exclude
7. Click Write Email
8. Add Content
Things to include should be:
- Will the event be rescheduled?
- Who should they contact with any questions or a link to the contact center
Preventing other registrations
In order to prevent anyone making any changes and any system automation triggering it is recommended that the Event or shift is Unpublished. The below steps:
1. Click Events
2. Click Update on Event Settings
3. Uncheck Publish
Unpublish the event will cease all automations that the scheduled to complete and also prevent sign up to any additional shifts.
It is also important that when cancelling an event to keep users engaged and consider utilising Rosterfy training to upskill your volunteers.
Unpublishing the event will allow you to make future changes to this event / copy it for future events to save time.
Cancelling the Event
Note: Cancelling an event cannot be undone, the event will also not be able to be copied.
Cancelling an event is available for events in the future, this option is not available for events in the past or for ongoing events.
To cancel an event, navigate to Events > Events, locate the event you wish to cancel and select More Actions > Cancel.