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Support Process and Policies
Adding Users to Groups
There are 3 method to add users to a group.
Method 1: Adding users in bulk from the User list
1. Click Users > Users.
2. Apply any applicable Advanced Filters or select users.
3. Click Actions > Add Users to > User Group.
4. Select your group or create a new group and select who it applies to, All Listed Users or Selected Users (Highlighted users).
7. Click Export.
Method 2: Adding an individual user to a group
1. Click Users > Groups.
2. Locate the group you would like to add a user to, then click View Users.
3. Click Add, Select the User and drag and drop them onto the Group Users list.
Method 3: Bulk import users to a group
1. Click Users > Groups.
2. Locate the group you would like to import users to, then click View Users.
3. Click Actions > Import Group Users.
4. Select Create in the action field to add new users, then click Browse to upload a file (The Excel button is a download of a template file). Click Upload, once complete.
5. Select the user id and email column.
6. Click Validate.
Note:- If the file is incorrect you will receive the below error and the field that needs to be corrected.
- Group import.csv
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