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Available for Rapid, Core & Enterprise-1

When changes are made to a web page, the same files on the server will be updated. If you've been to that web page in the last day or so, your web browser may be set up to cache (save) images locally on your computer to help speed up browsing. If this occurs, then you may not be seeing the changes that were made to a web page since you do not have the updated files. What you need to do is force your web browser to refresh the page.

You can resolve this issue by clearing your cache and here are the methods depending on your device:


Hold down Ctrl and press F5


Ctrl, shift and press F5


Hold both the ⌘ Cmd and ⇧ Shift keys and press the R key

Ipad or Iphone

  1. Go to Settings
  2. Scroll down to Safari
  3. Scroll down to "Clear History and Website Data."
  4. Select only Browser history, cache and cookies
  5. Click clear data
  6. Select the site url you are on if available


  1. Open Chrome
  2. Click "Settings" from the browser menu bar
  3. Find "Privacy" from the menu.
  4. Scroll down to the bottom and click "CLEAR BROWSING DATA"
  5. Select only Browser history, cache and cookies for the site url that you are on
  6. Click Clear


Once you have cleared the browser history you can load the website to see the latest update.